Collections
Taking Collections to the Next Level
2-Hour TeleCourse
11:00 a.m. -  1:00 p.m.

This seminar focuses on the essential elements of an effective collections program that centers on the role of member service. Yes, Member Service! 

The current credit crunch is having a negative impact on many of your members, and credit unions are in a unique position to assist them. Is your collections staff ready to help both the member and the credit union weather the storm? It is never the right answer to say “Well, that’s always the way we’ve done it.” 

Now, more than ever, every credit union needs to reassess its collections function to make sure they are getting the most out of their limited resources. Since credit unions exist for the benefit of their members, David Reed shows how to make that the centerpiece of your collection efforts. 

This workshop will be an operationally focused session that builds on practical experience and creative tools for assisting members in financial need, while creating a more effective collections process within the credit union.

This session will cover: 
• Collections as a Member Service;
• Early identification of economically troubled members;
• Understanding your credit union’s value proposition;
• The Importance of loan documents;
• Basics of the collection phone call;
• Overcoming typical member objections to payment; and
• Dealing with difficult members.

Speaker: David Reed
David is an author, consultant and nationally recognized speaker. He received his undergraduate degree from Virginia Tech in 1986 and his Juris Doctorate from George Mason University School of Law in 1989. Formerly, Mr. Reed was VP & General Counsel for Apple FCU in Fairfax, VA. In his role as chief legal officer he established institutional legal policy, provided legal advice to the CU concerning a variety of matters including the establishment and revision of CU policies and procedures, organization compliance with federal regulations, contractual agreements, regulatory matters, and corporate governance.

Educational Investment: $199.00 per telephone connection. Unlimited Listeners and Free Audio Archive

AUDIO ARCHIVE!

Can’t tune in today? Scheduling conflicts? Staffing issues? Absent employee? Take advantage of our audio archive feature available on-line for 21 days after the date of the session. All you need is a PC with Internet access, speakers or a headset. You must be registered for this QB to hear the audio-recorded version and receive handouts.

If you have not received your handout materials 3 days prior to session, contact the Education Department: Susan O'Loughlin, 800-228-2285, ext. 7061 or 203-608-7061 or soloughlin@culct.coop.